Return & Refund Policy
Return & Refund Policy
Last Updated: September 8, 2026
Eligible return requests should be submitted within 30 days of delivery.
1. Return Eligibility
Eligible return requests may be submitted within 30 days of delivery.
Returned products should generally:
- Be unused where applicable
- Be in their original condition
- Include original packaging where reasonably possible
- Include original accessories or components where applicable
- Include valid proof of purchase
2. How to Request a Return
Before returning any product, contact: service@dunveridge.com
Please include:
- Your order number
- The product you wish to return
- The reason for your return
- Photos where applicable
3. Return Address
Return locations may vary depending on the product, order, fulfillment location, and reason for return.
Do not send returned products to the registered company address unless our customer service team specifically instructs you to do so.
After your request has been reviewed and approved, our team will provide the appropriate return address and instructions.
4. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide your order number, a brief description of the issue, and clear photos of the product and package where applicable.
5. Refunds
Once an eligible refund has been reviewed and approved, it will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
6. Exchanges
If you would like a different product or available option, please contact Customer Service for assistance.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. Once processing or shipment has begun, cancellation may no longer be possible.
8. Contact Us
Email: service@dunveridge.com